Showing posts with label leadership. Show all posts
Showing posts with label leadership. Show all posts

Saturday, April 9, 2022

How To Everything 3

 Have you ever lost your keys? Everyone has. Does it happen to you often? Did it happen to you today? Do you know where your keys are right now? This has happened to me since as far back as I can remember; since as far back as I've had keys.

I still misplace my keys from time to time. It's something I need to work on constantly. I'm not a naturally organized person. In fact, I'm a downright disaster. The only reason it doesn't happen to me every day is simple: I put a place aside for my keys, wallet, etc. 

In other words, I created a system.

I have created systems for all of the routine things in my life. There's no way to add excitement to the routine things, but there is no need to add frustration. In the businesses we run, we implement systems for ourselves and our teams. We find that problems we encounter can often be directly attributed to a lack of systems or failure to follow the system.

In the cases when a problem occurs because there is no system, we create a system to avoid a repeat of the situation. We're a young company and we are growing every day. Rather than let the growing pains derail us, we learn from the experiences and get better while moving forward.

These systems make us more efficient, which makes us more profitable, which makes it possible for us to invest in other businesses or hire more people. When you look at it this way, being organized and systematizing many aspects of your life and business feels like a moral obligation as well as common sense.



Adolfo Jimenez is an entrepreneur, author, poet, and blogger. He lives in Hollywood, Florida. He has published ten books, which you can find here. Adolfo is the co-owner of The Cafeteria Company, a commissary outsourcing firm. He also co-owns Soup -n- Sam, Le Velo Macaron, and Starlight Catering.

Tuesday, March 29, 2022

When No One is Watching

December 13, 2021


 I've heard it said that character is what you do when no one is watching. I believe this. I also believe character is revealed when we don't know exactly who has their eye on us.

We had a situation last week. A client came into our place of business, upset about something that had nothing to do with us. An IT situation was affecting 427 of our clients. All of them understood that we were working hard to make our clients' life easier. All except one. 

This poor excuse for a man decided to berate my wife while I was working with other clients. He left her in tears. When I approached him to ask if he'd like to talk to me this way. He said he had nothing to say to me. I (not) very calmly informed him that if he ever spoke to my wife that way again, he would leave this place in an ambulance.

I'm not proud of my behavior, but the fact that I didn't crush his larynx is proof of what a kind and patient man I am.

Why? Because when our security guard approached him and explained that I was angry because I was defending my wife, his answer was, "oh, I didn't realize he was her husband." as if attacking an unattached woman is somehow okay.

I am all for equality between men and women. I believe in equal treatment and protection under the law. But I recognize that we are not the same. Men are stronger and more aggressive. More often than not, in domestic violence situations, it is the man who assaults the woman. A man yells and exhibits violent behavior to a woman, she is likely going to be intimidated.

This man understood this. He chose to be a jerk and scare a woman. I made him eat his own cooking. He didn't like it at all.

We can be equal and still recognize our differences. Men are physically stronger than women. Women beat men at everything else.

Wednesday, July 21, 2021

Keeping it Loco

I did something this morning I haven't done in a long time. I read the local news. I read the Miami Herald and Sun Sentinel. Not every article, but some articles. And I read from their websites. I am not in possession of actual newsprint. I hear it still exists, but it has more to do with coupons and birdcages than with news. It's just as well.

Browsing the pages I found a lot of opinion, a lot of tragedy, and a localized version of the same stuff I see on national news sites. Wear a mask! Delta Variant will kill you even if you haven't been born yet! Conservatives are bad! Liberals are good! Opinion disguised as news. 

This is not meant to be a political post. I guess I'm just sharing why I stopped reading local news. I don't follow sports anymore, so there's no value for me there. I don't care that the hipsters of the world now prefer Fort Lauderdale to Wynwood. I was, however, surprised to learn that my hometown is one of the horniest places in America. What a time to be alive! (And married!)

There was a time in my live when I couldn't live without the news. I was a certified news junkie. I blogged about the experience for the better part of a year. You can read that blog here. It's for sale, don't judge me. I got bills to pay.

I am happy that this time has passed. I still have very strong opinions and can still argue effectively for or against many positions. How do I do this? I learned a lot when I was an addict, and the crap politicians on both sides of the aisle are trying to pull is no different now than it was then. It's like riding a bicycle. The biggest difference is that this is a bike you don't mind falling from.

Adolfo Jimenez is an author, poet, and blogger. He lives in Hollywood, Florida. He has published ten books, which you can find here.

Wednesday, September 26, 2018

Walking Away

I own a wonderful little business called Le Velo Macaron. We specialize in one product, French Macarons,  made in dozens of flavors. I believe we make a better macaron than anyone anywhere. I have seen and tasted nothing to make me believe otherwise.

Like all entrepreneurs, I want to expand my business. We are talking to various shops and outlets who may be a good fit for us. We know some will work out and some won't. Them's the breaks!

It's important for a small business owner to make the right connections and to nurture those connections into relationships that will benefit both sides. Like any relationship, a business relationship must be based upon mutual understanding and benefit. It also helps if you don't drive one another crazy.

As important as it is to get the business, there may be a point where it's no longer worth the money you might make. Sometimes the demands are too much Sometimes the time needed to nurture the relationship outweighs the benefit. I am not trying to say money is the only consideration. Your mental health matters, too. If a client is looking to you to solve all their problems, to be their therapist, to save them... walk away. 

If you have a client that's something of a control freak, who needs to have their fingers in everyone's business, including yours... walk away. I worked with a prospect recently who fit this description. She trusted none of her staff. It had nothing to do with her staff, who seemed to be great people. This attitude extended to her interactions with us. She asked too many probing questions about recipes and operations. Even offered to make space in her facility for us to work more closely with her. While I have no problem with partnerships, this was feeling more like a shotgun wedding.

So, I walked away. It wasn't easy. The Dead Presidents catcalled me as I left the room, but I knew it was the right thing. It was the right thing for my business, but also for my health. While I do have clients and I work as a Life Coach, I don't coach clients of my other businesses. It creates the kind of conflict I am not interested in.

So make the tough decisions. It's like medicine. It tastes like crap but you'll feel better in the long run.



Adolfo Jimenez is an executive coach, entrepreneur, consultant, book club nerd, and family man living in Hollywood, FL. He is the owner of Le Velo Macaron and other businesses.

You can find him on Instagram and LinkedIn

Monday, September 17, 2018

Who Gets The Credit?

The days of the ego are behind us. Even a figure as beloved as Barack Obama has been ridiculed for suddenly showing up and trying to take credit for things he said can never happen. Of course, the guy who replaced him isn't exactly a humble fellow. Now more than ever, there is no I in TEAM.

And no one likes a showoff.

While we still fawn over Warren Buffett and Steve Jobs, we live in a time when CEOs are sharing the credit for successes while hoarding the blame. Not all of them of course. As long as there are people, there will be assholes.

I received an email from a colleague yesterday forwarding a note where someone was blatantly stealing an idea that was mine. I wasn't annoyed. I wasn't upset. I'm proud I created something worth stealing.

It was a concept that is not meant to be profitable. I took no steps to protect or patent it. This was something I wanted to share with people.

Please note that this is not to imply that I am a pushover. You steal something of value from me, I'll eviscerate you. 

I have experienced this before in several organizations I've been involved in. I choose to think of it as  if I brought the idea to a certain point and then handed it off to someone willing and able to take it further.

I am not in it for the glory. I am looking to benefit as many people as possible.  I choose to see these events as force-multipliers. I can be more effective at anything if I put it in the hands of others than if I try to do everything myself.

A wise man once said it's amazing what we can accomplish if we don't care who gets the credit.



Adolfo Jimenez is an executive coach, entrepreneur, consultant, book club nerd, and family man living in Hollywood, FL. He is the owner of Le Velo Macaron and other businesses.

You can find him on Instagram and LinkedIn

Wednesday, September 12, 2018

Thinking With A Group... Not Groupthink

In "Think and Grow Rich," Napoleon Hill wrote of the importance of creating a Mastermind Group. The names sounds ominous, particularly in today's hypersensitive world, but the idea has merit.

A Mastermind Group is a group of individuals who meet regularly to help each other solve problems. It is a peer-to-peer mentoring concept. Call it what you will. It works.

I have participated in many Mastermind Groups. Often as a facilitator, but that just means I send out the emails and move the conversation along. I benefit from these meetings as much as anyone else in attendance.

I run a weekly book club that often spends half its time on the book we're reading and the other half helping each other with challenges we are facing in our businesses. We didn't plan on the book club becoming a Mastermind Group, it just did.

I've facilitated Masterminds through conference calls. I've broken off into one-on-one sessions from these Masterminds. I have helped others and others have helped me.

The idea is that our collective knowledge can be shared to the benefit of all. None of us is as smart as all of us.

That being said, it's important to not allow your Mastermind group to engage in Groupthink, where everyone is agreeing with everyone. No one person should dominate the conversation. It isn't even about trying to convince people to see things your way. It's opening minds and sharing points of view. It's kinda like leading a horse to water... and then leaving him there. He'll figure it out.

I'm always interested in new perspectives and challenges. If you'd like to join or start a Mastermind group, let me know.


Adolfo Jimenez is an executive coach, entrepreneur, consultant, book club nerd, and family man living in Hollywood, FL. He is the owner of Le Velo Macaron and other businesses.

You can find him on Instagram and LinkedIn



Tuesday, September 11, 2018

Am I My Competitor's Keeper?

I have a hard time walking into a business and just being a customer and enjoying myself. It's something in my nature. After 15 years in the hotel business, I still walk into a room I'm supposed to be sleeping in as if I'm a housekeeping manager performing a room inspection. Some things become part of your DNA, I guess.

As a business owner, I often check out my competition. I want to visit their websites or walk into their place and wee what's going on. I act on the impulse to snoop. I check them out and unless they're idiots, they're checking me out, too.

I don't do this to copy them, though I am not above learning from a competitor. I do it because I need to know where my industry is headed. I need real time intelligence to determine if I am keeping up, left behind, ahead of the pack, or just plain clueless. Not knowing is not an option.

Now, this is not to say you should emulate your competition. Chances are, they're screwing something up. Think of any company you deal with on a regular basis or any company you've worked for. I bet you can think of lots of things you'd change. You're not wrong about those tweaks. Them not noticing doesn't mean there's something wrong with them or that they don't care. They're just too close to see their own warts.

You may be missing opportunities in your business for the same reason.

Don't be shy about getting an outside opinion. Whether it's for your business or your life, there is always room for improvement. Find a coach, a mentor, or a consultant who will be brutally honest with you. Your mom and your best friend will be too nice. Or they'll tear you down. Either way, their advice may come from a good place, but it will likely lead you to a bad one.

When my son was in college in New York and working in theater, he asked me if I would represent him, like an agent. I was flattered, and I said no. I would have too much invested in his feelings to be confident in the decisions I was making regarding his success. I told him I would help him find someone who would represent him as well as, and probably better than, I ever could.

It turns out he enjoyed the behind-the-scenes part of the business better so it worked itself out. Maybe I should still hit him up for the 10% commission.

If you're stuck and need an honest opinion and guidance, don't go to family or friends. This is one case where you're better off in the company of strangers.


Adolfo Jimenez is an executive coach, entrepreneur, consultant, book club nerd, and family man living in Hollywood, FL. He is the owner of Le Velo Macaron and other businesses.

You can find him on Instagram and LinkedIn

Saturday, September 8, 2018

A Roaming Eye

Last night was date night. After 18 years and with two teenage daughters in the house, full-time jobs, businesses, and other commitments, Abby and I have to make a real effort to find time to just be a couple. We went to Downtown Hollywood for dinner and as always, our conversation drifted to business.

This is not to say it wasn't a romantic evening. I'm a smooth dude! Drove with the top down (for about five minutes because it rained, but still) and all that jazz.

Each business we visited, one for dinner and another for dessert, filled our heads with ideas which led to conversations and a visit to yet another dessert spot for more discussion.

It was a nice date. I'm not some kind of stiff who only thinks about work. Well, maybe I am, but I know a few jokes and I give a mean foot massage! See, I have redeeming qualities as a husband!

As we walked and looked in store windows, I saw opportunities. I saw what makes America great. The American entrepreneur. I saw people willing to risk everything for a shot at the American Dream. I saw families working hard and working together toward a common goal.

I also saw a lot of mistakes being made. I saw lost opportunities. I saw those beautiful dreams eroding into bankruptcy. I saw people with good intentions and bad business plans. I saw businesses in 2018 being run like it was 1918. I saw half-hearted attempts at marketing and a whisper of social media, which would do more harm than good.

I love entrepreneurs. I really do. I want them to succeed, though I know many will fail. I would be lying if I didn't see opportunity in picking up the pieces of someone else's dream - at a steep discount.

It is the responsibility of the player to know the rules of the game. If you don't know the game you're playing, you will lose every time. Learn the business, sure, but learn all the things you have to do to get customers in the door. Otherwise, you just have an expensive, depressing hobby. And someone else will be paying you to work on their dream while yours fades away.

So while I only have eyes for my wife. Those eyes occasionally roam and see opportunities to learn, to help, to coach, and to profit.


Adolfo Jimenez is an executive coach, entrepreneur, consultant, book club nerd, and family man living in Hollywood, FL. He is the owner of Le Velo Macaron

You can find him on Instagram and LinkedIn



Friday, September 7, 2018

The Importance of Having a Dog

I love my dog. His name is Baxter. He's a good boy, yes he is. Sorry. I get carried away. Baxter is a silky terrier. He's a happy hyper little guy and he's a great source of exercise. I walk him in the morning and in the evening. It's good for him and it's good for me.

My doctor told me a couple of years ago that I'm allergic to dogs but Baxter was already in my life and he wasn't going anywhere. You never leave a man behind. It's funny because I would never call myself an animal lover. But I do love this little dog of mine,

I didn't write this to encourage people to adopt dogs although it's a nice thing to do. The point is that it's good to get out and do something distracting now and then. I take about 60-90 minutes a day to walk with my buddy. It's time well spent. I walk, which is healthy, and I listen to audiobooks on my iPhone, which is increasing my skills, my knowledge, and my value.

All because of this little dog, who by the way is a crimefighter. He goes out at night and defends Gotham City from the forces of evil. Oops! I wasn't supposed to tell you that. Pretend you didn't hear me!


Adolfo Jimenez is an executive coach, entrepreneur, book club nerd, and family man living in Hollywood, FL. He is the owner of Le Velo Macaron

You can find him on Instagram and LinkedIn

Friday, August 31, 2018

The Need To Manage

There is management. There is micromanagement. There is the laissez faire approach to management (my personal favorite - more on that below.) And there is what I think of as The Need To Manage.

The need to manage happens when you have a competent, experienced team, and there isn't much for managers to do in the way of coaching them. Of course, no one wants to feel unneeded, so the managers manage or micromanage or worse, mismanage, what needn't be managed at all.

I have found myself on the managed side of this equation and I can tell you it's demotivating. Don't tell me what I already know just because you have no value to add. If you are a manager looking for an opportunity to manage, build your own value. Make yourself better so you can make those you manage better.

Laissez Faire basically means hands off. It's a wonderful thing. If you hire well, train well, and support your staff effectively, you may enjoy the fruits of your labor, only getting up from your lawn chair when trouble arises.

Pretty boring, huh?

How about... hire the right people. Train the people to be their best. Guide them as necessary. Train yourself and increase your own value so you can train them and increase their value.

The Need To Manage is real. Don't fight it, but understand that the most important function of a manager is to add value to his team. You're success as a manager is measured in the success of your people. Their results, good or bad, are a reflection on you.

Work on you... so you can work on them.

Let me know how it goes.


Adolfo Jimenez is an executive coach, entrepreneur, book club nerd, and family man living in Hollywood, FL. He is the owner of www.levelomacaron.com 

You can find him at https://www.instagram.com/adolfo.jimenez/

Tuesday, August 28, 2018

The Secret Law of Attraction?

A lot has been said about the law of attraction. Most of what's been said is nonsense. The thought that thinking about something will make that something happen or appear is quite simply bullshit.

This is not to say you shouldn't think about your goals. Hell, you should obsess about them. How else will you achieve them? But don't expect things to happen because you think about them.

I have a friend who is a talented writer, filmmaker, editor, etc. He could be a Hollywood start director and producer. But he's lazy. He thinks about his dream career all the time. He's watched more movies and knows more about movies than anyone I know. He watches every TV show. He knows the bios of the directors and actors.

But he's waiting for Hollywood to magically appear on his doorstep. He will wait until the end of his days. That type of thing doesn't happen. Ever. Not even in the movies.

You can attract success and blessings by working hard toward them. Like attracts like. If you work hard, create and exploit opportunities and create successes, more successes will become available to you. Then, all you have to do is pick them up.

Think positive, but know your thoughts are just a map. You have to get off your butt or nothing will ever happen.



Adolfo Jimenez is an executive coach, entrepreneur, book club nerd, and family man living in Hollywood, FL. He is the owner of www.levelomacaron.com 


You can find him at https://www.instagram.com/adolfo.jimenez/

Monday, August 27, 2018

Who Are You?

Who are you?

Not your name. You.

When people see you, what do they see?

What is your brand?

These are questions everyone in the business world needs to answer. Whether you are an entrepreneur or you're selling cars or driving for Lyft or Uber, you need a brand.

I am a creature of habit. I go to a rotation of restaurants near my office for lunch. There are two in particular that I visit once a week. The waitresses know my name and they know what I like to eat. I'm not special. I'm sure they do this for every one of their regulars. They've branded themselves as being better than other servers. I'm sure their pay reflects this fact.

These ladies have branded themselves. Shouldn't you? What do you want to be known for? Do you want to be just another car salesman or do you want to be "My Guy down at the Chevy Dealership?" Do you want to be a dental hygienist or Britney, the amazing young lady at my dentist's office?

Decide who you want to be and resolve to become that person. Share your journey with the world and you are taking your first step toward branding yourself.

Let me know who you become.


Adolfo Jimenez is an executive coach, entrepreneur, book club nerd, and family man living in Hollywood, FL. He is the owner of www.levelomacaron.com 
You can find him at https://www.instagram.com/adolfo.jimenez/

Saturday, August 25, 2018

Round Up The Posse

Jim Rohn said you are the average of the five people you spend the most time with. That might be a scary thought. But it's also a thought that can open you up to all kinds of new possibilities.

I spend a lot of time with my wife. This is good because... well, she's my wife. Also, she and I are of the same mindset. We work hard. We share the same values. We encourage one another. What else do I need?

Now, throughout the course of my day I come in contact with scores of people. Some are my colleagues, some are my clients. I try to approach every interaction with the greatest amount of positivity I can. I try to learn from everyone I meet or spend time around. If this possibility doesn't exist, I coach them and try to add value to their lives. If that's not possible, I limit contact.

I have friends I care about deeply who want to go to lunch with me a couple of times a week. I limit it to once a month. There are two reasons for this. The first reason is that I often work through lunch. The second reason is that they will ruin my lunch with their complaining and I don't want to fill the second half of my day with negativity. Why poison my mind when I still have work to do and money to make?

Drive time is reserved for phone calls to family and to audiobooks. I see no point in listening to news. It only brings me down or pisses me off. I'd rather spend drive time listening to books and improving myself. I occasionally listen to some music when I feel the need to decompress. The folks at CNN and Fox ain't part of my posse!

The craziest thing I do is drive in silence. I'll do this once or twice a week. No music, no books, no calls. Just the sound of the engine and my thoughts. Try it sometime. It's therapeutic.

All of these things are better than being in the presence of people who bring me down. They also allow me to populate my posse with people who are successful like Gary Vaynerchuk or Jim Rohn or even George Washington.

Try any of these techniques and let me know how it goes.


Adolfo Jimenez is an executive coach, entrepreneur, book club nerd, and family man living in Hollywood, FL. He is the owner of www.levelomacaron.com 
You can find him at https://www.instagram.com/adolfo.jimenez/

Thursday, August 23, 2018

It Only Happens Once

Today. You get one crack at it so it'd better count. Feel free to waste the day. Not a problem for anyone else but you. Just as you own your successes, you own your failures.

There is one question I ask my coaching clients: What are you doing today to make yourself better? It's a simple question. You don't need to improve by 100% every day. No one is capable of that. But making little changes every day, replacing bad habits with good ones, is really all you need.

If you're out of shape and haven't exercised in years, you can't wake up tomorrow morning and start training for an Ironman Triathlon. But you can take a walk around the block. If you eat greasy fast food three times a day, you can replace one of those meals with a salad. Maybe a bowl of oatmeal or some fruit for breakfast.

Today only happens once and while you do have another shot tomorrow, you're going to run out of todays sooner or later so why waste a single one of them?



Adolfo Jimenez is an executive coach, entrepreneur, book club nerd, and family man living in Hollywood, FL. Adolfo owns www.levelomacaron.com and other businesses.
You can find him at https://www.instagram.com/adolfo.jimenez/

Tuesday, December 19, 2017

My Dinner With Ron Paul

I am a relatively newly-minted libertarian. I grew up a republican, was very involved in republican party functions, serving as a committeeman, executive committee member, operative, campaign manager, and more. I have often said that I would have been a republican all my life if not for two little words: John McCain. McCain is essentially a democrat. Once he became the nominee, I knew I could no longer identify with that particular organization. I left the republican party, but they left me first.

Before my time in the wilderness, I had already started to feel us growing apart.Sure, McCain was the final straw, but there were others. There was W and his spending. I had long felt very uncomfortable with the endless wars and with supporting a president who never met a spending bill he didn’t love… and worse, sign into existence!

There was of course, the PATRIOT Act. And I was never comfortable with the term, “Compassionate Conservative.” It implied that I had been heartless and lacking in compassion. I didn’t think the man who took his country into two wars, one of which was entirely unnecessary, had the moral authority to define compassion.

So off I went into the wilderness where I wandered. I wrote off politics. I focused on other things, wrote a few screenplays, traveled a bit. Focused on my family. But I never lost interest. I hoped the republicans would find their way back to me. But they didn’t. The truth is they moved farther away… in a leftward direction as it were. While I moved in the direction of common sense. Alas, our relationship would never be restored to its former glory.

So I wandered some more. I read. I met a woman named Ayn and a man named Milton. They invited me to dinner; an intellectual banquet of sorts. There were many chefs who seemed to be there to prepare a feast just for me and my starving mind. A man named Ludwig was at the carving station and heaped raw meat on my plate. A nice man named Lao Tzu served up a spicy noodle-for-my-noodle dish. It was more than I could consume! Where had this place been all my life?

I took my overflowing plate and my cup, which had very nearly runneth over by this time. There was only one seat left in this entire banquet hall. It was at a table for two. A nice, older man sat at one of the seats. I asked him if he would mind me sitting with him. He smiled and motioned to the chair. I introduced myself. He smiled and told me his name was Ron Paul.

I began to gorge on the delicacies. I cleaned my plate and went back for more but it seemed I couldn’t tame my hunger and each time I went back to the buffet, there were new dishes prepared by new chefs.

Ron, my dining companion, nibbled on a cookie. He seemed dejected. I asked him what was wrong and he shrugged. He looked around the room and then at me and then down at the table and said, “Such a waste.”

I looked down at my plate, which was piled high and assured him nothing would be wasted. I would devour every last morsel.

He smiled. “Not you,” he said. “This. All of this. We are all here because of our beliefs and yet we accomplish nothing because we all want to be the smartest guy in the room.”

Ron wiped his hands with his napkin and asked me to follow him. We walked around the room, checking out the other diners. There were people of all races, all walks of life, all different age groups. There were businessmen in Brooks Brothers suits. There were hipsters. There were Christians, Muslims, Jews, atheists, and agnostics. I think I even saw a pastafarian.

I saw so much. I didn’t see the problem. So I asked my new friend what was troubling him. Ron explained that we were all there for the same reason. We were there because we were libertarians. We had great minds and people capable of achieving great things but we never would until we knocked the chip off our collective shoulder.

“What chip,” I asked.

“Libertarians have been outsiders since the party was formed in 1971. It served us well, since we were trying to change things. We knew those who were in power would never give up power. We would have to take it from them and give it back to the people in the form of freedom.”

“Sounds good to me,” I said. “I’ve been looking for this my whole life!”

Ron said, “It does sound good, but the way we’re acting right now, It’s probably never going to happen.” He must have seen the confused look on my face. He continued, “Libertarians have gotten so used to being outsiders that we don’t seem to be willing or able to do the things necessary to reach our goals. It seems most of us would rather retain our outsider status because we need something to complain about.”
Rather than attacking the problem, we attack one another. We call each other dirty names like, ‘Republican’ or ‘Democrat.’ We’re so busy trying to be the most libertarian guy in the room, we don’t bother to bring in new libertarians. So rather than a thriving political party and a viable third option, we’ve become a debate society.”
“That’s not so bad, is it?” I asked.
“It wouldn’t be so bad at all if we were debating our opponents. It would be great if we engaged them in the arena of ideas because I have no doubt we’ll win. But too many libertarians are so smug and high on their own superiority that they will only debate other libertarians. They can’t get their hands dirty with people of lesser philosophical inclinations.”

“So what you’re saying is that we don’t bother going toe-to-toe with the very people who we are supposed to be fighting against?” I asked.
“Correct. And since we don’t engage them, we don’t present our case. And since we don’t present our case, our opponents define us.”

“Which explains why people think we’re a bunch of kooks,” I mumbled. “The only thing the public at large knows about the libertarian party is what the left and right wings of the ruling party has told them about us; that we’re a bunch of stoners who only exist to tip presidential elections to the other side, whatever side that might be for them.”
“Now you’re understanding. Now you see why I’m not enjoying the banquet this evening,” said Ron, looking around and smiling wistfully.
“Ron, please. Tell me you know how to fix this!”

He looked at me for a moment, then looked at his watch. He shook my hand. “It’s up to you, and all of them, to fix it.”

Then he walked away and I was left alone. Now that I wasn’t focusing on Ron Paul, I would hear bits of the conversations happening around me. They were disheartening.

“Oh, you’re just a republican in libertarian clothing!” yelled one man.
“I bet you haven’t even read Hayek,” said a woman dismissively.
“Someone needs to explain the N.A.P. to this guy!” called another voice.
I heard another man talking about how he rejected the new tax plan because it didn’t go far enough and was too this and not enough that and blah blah blah… He sounded like a democrat, which was all right. He was right to feel how he felt. What he didn’t understand is that libertarians have earned nothing. We have to take our small victories (however they come) and build on them toward big victories. I tried to explain this to him but the man turned his back on me, telling me I was not libertarian enough to join the conversation.

A group of people who claim to all want the same thing, and yet they could get nothing done because they were too preoccupied with remaining pure. They want libertarian senators and governors and presidents but they’re not willing to first create libertarian council members and dog catchers. They want dessert before vegetables and they’re more concerned with being libertarian to the extreme - even if it means living in chains; the very chains they claim to abhor.

Being number two (three in our case) allows you to do things the big boys can’t do. You have nothing to lose. You can go all in, which will often result in spectacular victories and your failures will often go unnoticed. Libertarians have an incredible opportunity to define who we are. We need to show the world what we are, rather than proving it to ourselves and to one another.




Adolfo Jimenez is the Vice Chairman of the Libertarian Party of Broward County.

Thursday, June 8, 2017

Composure and Credibility

I’ve spent over 20 years in the event business. I’ve been a waiter, a coordinator, planner, and provider. I’ve worked events ranging from baby showers to carnivals, corporate meetings, weddings… name it, I probably have done it.

And no matter how many events I work, no matter how diverse the attendees, no matter what the aim of the event is, there is one universal truth: someone is drowning in a glass of water, unable to handle the pressure, and is in a panic.

The first problem with panicking is that it destroys your credibility. I understand the pressure is real. I understand timetables. I know you have a lot of plates spinning. I just don’t care about your little problems because they are manageable.

When you panic, it makes it near impossible for you to focus. If you’re panicking, you’ve lost confidence, so you no longer have confidence in your staff. You’re trying to do their job for them. Now one person is doing the work of the many, and very likely doing it badly, while the many are standing around with nothing to do.

I’ve seen this enough to know that there are usually a few reasons why this happens.

Disorganization. Yes, it’s an obvious one, but a common one. Countless times, I’ve heard everyone from the coordinator to the florist, asking where their whatever is. Of course, things will get misplaced. The important thing is to make sure you brought the thing in the first place. And then try not to misplace it.

Tardiness. Tardiness wrecks credibility. On time is late. Especially when you’re supposed to be in charge. Especially when you know things will go wrong. You owe it to your client, to your crew and to yourself to be early. Like, way early.
I can’t even begin to tell you how many times I’ve waited for a planner to show up only to arrive a few minutes before showtime, in a panic, barking orders at people. As we like to say: A lack of planning on your part does not constitute an emergency on my part.

The need for attention. Too often, people want the attention that comes with being in charge. They love being the driving force, even if it means they’re driving everyone crazy. Perhaps they make mountains out of molehills because they think people will be impressed by their boundless energy. They want to give the impression that they are successfully navigating through the tempest they created in their own little teapot. More likely people will be put off by their frenetic display of incompetence. People who act this way in front of clients rarely get rehired.

Maybe I’m wrong. Maybe these people just don’t know what the hell they’re doing.

I’ve chosen event planners because they are a familiar example but the same rules apply to any position in any industry. Losing your composure will hurt your career and your standing with your peers. The easiest way to avoid losing it is by being organized and on time. It really is this simple.

Here’s how:

Plan the work and work the plan. There is no excuse to not have a schedule. You can use a paper one. There is a schedule on your phone. GMail provides a schedule. NO EXCUSES. Plan every minute of your day. I understand that there will be unexpected phone calls, client visits, problems, and the like. I understand these hiccups will get you sidetracked. No matter. Put out the fire and get back on schedule. Schedule the time you go to sleep and the time you wake up. Schedule the time you get on the road in the morning. Schedule your mealtimes. Schedule everything. Give it a try. I promise, it’ll be life changing.

Easy tips to not destroy your credibility by drowning in a glass of water:

  1. Be on time. Late people suck. You should know that if you’re late, people are talking about you and it ain’t pretty. Being early gives you a chance to assess the situation in real-time and to brief your crew. I recently set up an event at a local country club. Simple affair for about 25 people. We were early. The problem was that the prior event that had used the room wasn’t done yet. Our event was an upscale birthday party for a 14 year-old girl. The event wrapping up was a golf tournament. We had to work around them. So we not only had to set up a party in a short window, we had to work around a bunch of sweaty drunk men who were lying about their golf scores and claiming their silent auction prizes. Had we been disorganized or late, we would have never gotten the room set on time.
  2. Prepare in advance. You should be ready for whatever it is by no later than the night before.
  3. Write out a plan. Put it on paper and make sure anyone who could conceivably need a copy has a copy. I say paper because it’s reliable. Paper doesn’t need to be charged. Paper doesn’t require wi-fi. Paper will serve you whether you are a Mac or a PC. By all means, rely on your tablet if you must, but please have a paper backup.
  4. Be organized. Know what goes where and who should be doing what. You don’t want people standing around doing nothing anymore than you want them running around doing everything… or worse, not knowing what they’re doing.
  5. Remain calm. This ain’t rocket surgery or brain science. No one will die if something goes wrong. All you have to do if the train goes off the rails is remain calm, get the train back on the rails, and get the job done.

So get out there and do the job without the drama. You can. Drop me a line if I can help or to share your insights. You can always find me at adolfo@adolfojimenez.com



Adolfo Jimenez lives in Hollywood, Florida, and is a Certified Speaker, Trainer, and Coach with the John Maxwell Company.  He consults with entrepreneurs and businesses, primarily in the areas of customer service and sales. 

He is the Director of Someone To Laugh At, a stand up comedy workshop; HostAnOpenMic.com, and CruisingWithComedians.com; Adolfo is the co-owner of Abdaliz Custom Bakery, which you can visit at www.abdaliz.com.

He can be reached at adolfo@adolfojimenez.com
  

Saturday, January 7, 2017

Nicky and the Terrible, Horrible, No-Good, Very Bad Manager

It was our first night out of the year. We went somewhere we'd never been before. Kid's choice. They wanted to go to a Mexican restaurant.

I complied. They had me at guacamole.

Our server, a young man named Nicky, came by and explained how all the food was made to order from scratch. He boasted about the amazing, hand-crafted margaritas. I should note that unless you are on a cruise ship, I don't know of any beverages that are not hand-crafted... but I digress. It all sounded wonderful. We ordered drinks, nothing hand-crafted, just sodas and water. A few minutes later, we had our drinks and placed our orders. Easy!

A fairly long time passed before our hand-crafted food arrived. We weren't offered refills, hot sauces, additional napkins, or anything else. I was sure this would be handled shortly... It wasn't.

We finished our meals and we waited. And we waited... Nicky shows up. I ask for drinks,,, and we waited

Nicky returns and asks is there is anything else we needed. I asked for drinks again. Not because we were especially thirsty, but because we had never received them. He proceeded to tell me someone was supposed to have brought them. I knew that. I told him, but no one had.

Nicky is a young man, but he's not too young to understand the concept of responsibility. Your table, your fault. It's that simple.

Another twenty minutes go by before we get our water. Yes. Twenty more minutes for water. Another fifteen for the check. You see where this is going. He took my credit card and vanished. I wouldn't have minded so much if he'd literally vanished. This would be a better story. I got up and went looking for him. Never good for you as a waiter if your customer has to come looking for you. He was outside. Not having a smoke break or anything. He was assigned tables outside. What kind of station covers this much real estate? An ill-conceived one.

I was angry. No tip for Nicky. Altogether, I spent over ninety minutes in a fairly empty restaurant. I wanted to complain to the boss, but he was nowhere to be found.

Nicky was punished for his inefficiency, sure. But he was also punished because he works for a crappy manager. To explain:

The manager led us to a table and informed us the server would be with us shortly. He then apologized to the people in the next booth. This proves the problems started long before I developed my hankering for guacamole! I find four pretty obvious lessons in this situation:

Lesson 1: Don't just apologize, fix the problem. Take ownership. Just because you're the shift boss, or the G.M. or the CEO, doesn't mean you're above carrying drinks or wiping down tables. Or bringing me my guacamole, for that matter. If you are the waiter and your team fails, don't blame them; apologize the customer, fix the problem, and then address it with your team. Leadership is relevant at every level.

Lesson 2: Logistics matter in every business. Nicky's tables were hundreds of feet apart but the booth immediately next to ours was handled by a different server. Why? It's hard to explain the way this restaurant was laid out but there was so much empty space that the sections occurred naturally. Why complicate it by giving poor Nicky one table here in Florida and another in Canada?

Lesson 3: Use your resources. Staffing was not a problem. There were at least 8 servers on staff for four occupied tables in our section. There were maybe three or four more occupied tables outside. That's it. Because the manager did a lousy job of directing his staff, service suffered.  I am never going back to this restaurant. I have told my friends, plus thousands of people on TripAdvisor and other social media, that this restaurant should be avoided. This will negatively impact the owner of the business and the people who rely on the restaurant for their livelihoods.

Lesson 4: Everything is your job! Stop trying to act like your above the menial work of a waiter. You're not. No one is. Walt Disney walked around his parks picking up scraps of paper. Michael Eisner did the same. Marcus Lemonis can clean toilets. You can bring me my salsa! You can refill my water and bring me a fresh napkin. You can be more than a piece of living modern art.


These things aren't complicated. The difference between a happy customer and one who writes an article like this, is simple. It's as simple as stopping by the table and asking if everything is okay. It's as simple as refilling a water glass. It's as simple as knowing that even though you are a leader, the most important part of your job is to serve.



Adolfo Jimenez is an Independent Certified Speaker, Trainer, and Coach with The John Maxwell Company. He is also the Director of The Comedy Shack Standup Comedy Workshop. 

If you'd like to learn more about Adolfo, you may visit his website at www.adolfojimenez.com or follow him on Twitter: @adolfojimenez .