Why Shop Small?

 Why shop small?

It’s a serious question. One that, as a small business owner, matters very much to my success, even my survival. Why should people shop small? Why should people walk into your store? Why should they visit your restaurant? Why should they choose you, or me, over Amazon or Walmart or Chili’s or McDonalds? 

Give me one good reason why customers should choose you and I don’t want to hear the tired cliches about how buying small helps an entrepreneur pay their mortgage while buying big helps some fat cat CEO buy another ski chalet. I am a consumer. None of that matters to me. What matters to me is price. Well, not really price but value. All other things being equal, price is the deciding factor so I guess that means small businesses should probably shut down because we’ll never be able to compete against the big boys. Right?

Probably true, but the good thing is that we don’t have to compete against the big boys, we can easily be better instead of equal. But we do have to work. Being small and opening your doors isn’t enough. We need to each find our edge. We need to find what Warren Buffett (no little guy) calls a durable competitive advantage. I believe as small business owners, there are a few easy ways to do this.

Be nice to your customers. My wife and I walked into a small shop in Charleston, South Carolina yesterday. The shop sold crystals and the like and had a yoga studio attached. A very nice, and inviting space. There was a clerk behind the counter. We said hello, she said nothing. Others walked in, carrying yoga mats and dressed for yoga. She was all smiles and hellos for these folks. They were people she knew.

Our daughter is a collector of crystals and although she wasn’t with us, souvenirs are a regular part of travel and I would have liked to have bought her something from this store, but alas, we bought nothing. The clerk finally did acknowledge us but it was only to let us know from across the room that we had to leave because the class was going to start and she had to lock the door since there would be no one to keep an eye on the place.

The clerk did inform us that she had called the owner, but the owner wasn’t around and so she had to ask us to leave. We were welcome to come back and spend our money when the owner deigned to show up. This wouldn’t have irked me so much if she had acknowledged us in the first place. The clerk may not have thought about her actions or maybe didn’t care, but she was rude to us and that is why zero of my souvenir budget will be spent at that particular shop. If she had been nice to us from the moment we walked in and walked over and explained the situation instead of calling across the store that we had to leave, we may have returned and spent some money with her. But no, she doesn’t deserve my hard-earned.

The sad thing is that the clerk doesn’t care or even know why the way she treated us will echo in her career, too. I will never spend my money there. I would never recommend this establishment. I would discourage people from visiting this establishment. I may even go so far as to recommend other places where the same goods may be acquired along with service and a smile.

Acknowledge your customers. Maybe this point should have come first but I want you to be nice. Don’t acknowledge a visitor just to turn them off with a scowl.  Be nice and acknowledge your customer. Say hello when they walk in. let them know you’re nearby and happy (not just available or willing) to answer any questions your customers may have. After all, if I want to be ignored, I can go to Target.

Anyone who knows me knows I am a bookworm. I found a lovely bookstore and went inside. The clerk behind the counter, who maybe was the owner, raised her head from what she was doing, looked at us and only said hello after we did. We wandered through the store without a word from her. I love books and I love buying books from small places but I walked out empty handed.

Contrast this to my favorite bookstore in West Yellowstone, Montana. I walk in and someone says hi. Employees roaming through the store offer assistance. The cashier makes small talk. I never leave that place without a book or three.

We walked through the market in Charleston and got both kinds of treatment. There were some vendors who made eye contact and smiled and bragged about their goods like proud grandparents. Others sat behind their tables and mumbled prices or said nothing at all, treating potential customers like an inconvenience.

Know your stuff. One of the greatest things about shopping small is getting to speak to someone who really knows their stuff. I don’t just want to know what the product is. I want to know its provenance. I want the person behind the counter in the small store to come out from behind the counter and tell me why I should spend more at her store than I would have to at a big box retailer.

We walked into a jewelry store a while later and the clerk took the time to tell us that all the pieces were handmade by the artist who owned the store and that she only made a couple of each piece. This immediately made the products more desirable and made price less of an objection. She asked us where we  were from and it turned out she was about to jump on a plane that very evening and head toward our part of the world. She also took the time to tell us about some other unique places we can visit and told us about a great restaurant we could go to for lunch.

She earned my business. Big Time!

So be an entrepreneur. Set up your business. Stock it, market the hell out of it and sell! But do the little things that are going to give you an advantage. Most people are price sensitive, but many of them will make price a secondary consideration for the right product, and maybe more importantly, the right experience and the right person. Be the right person and provide that experience to all your customers all the time. It costs you nothing, but will pay off handsomely.

Adolfo Jimenez is a small business owner and writer living in South Florida with his family. He is the author of The Successful Vendor, a guide to succeeding in the competitive world of small-scale retail.

Trouble with School

I was not much of a student. I dropped out of high school. I received my GED at the age of 24 and started college. I did well, but I didn't graduate.

I was a bit of a juvenile delinquent. I rode in my share of cop cars and got into lots of trouble, including fist fights and suspensions from school and even an expulsion from Dade County Public Schools.

I eventually got myself straight, but never really got the formal education that I wanted or should have had. I got along. 

One thing saved me. 

I like to read. I spend a lot of time and money on books. I have always been a reader. Even during my delinquency. I would get into trouble, break some windows, graffiti a wall or two, come home, and read.

I now spend my days in a school. I am not a teacher or a student or a janitor. I own a business that runs school cafeterias. We have two schools we serve. I work in the larger of the two. I am able to look after my other businesses from the convenience of the school cafeteria.

This position has given me a very interesting insight. I feel I've come to understand the mind of young students in the middle- and high-school age range in a way that even their teachers, administrators, and perhaps parents, don't understand.

This is not meant to be a criticism of these people. Rather, I believe they are too close to the system to see the harm it does to the children it is meant to serve. This makes sense. Parents grew up in a similar system, as did educators. Parents may not see what I see. Educators may or may not see it, but they are, in too many instances, just collecting a paycheck and doing what they were trained to do. If X is all you know, X is just fine.

I have two daughters. One is finishing her second year at Montana State University. The other is finishing her sophomore year of high school. The older one has known she wanted to be a doctor since she was old enough to dream of what she would be when she grew up. While she has changed her focus since she began college, she is still on the path to being the first doctor in my family. My younger daughter is a singer. A fine one. This talent was discovered by one of her teachers and nurtured by another. She had no focus before learning of this ability and now she is working hard at making music and acting her vocation.

I am not proposing that kids shouldn't learn Readin' Ritin' Rithmetic, but there has to be more to it than that. 

I told my teachers and anyone who would listen that I would never need algebra, geometry, trigonometry, etc. in my adulthood. I was right. While I had no idea what I would become or even what I wanted to become, I knew it wouldn't involve mathematics. Sure, as a business owner I need to do some basic accounting functions, I don't need the aforementioned. Maybe my accountant does, I don't know. That's not my business.

One of the reasons I dropped out of high school is that I was sleeping through algebra when I should have been learning how to balance a checkbook. I spent years as a banker and the only reason I know how to balance a checkbook is because I taught myself how to do it. I'm still not great at it and don't even get me started on reconciling that blasted thing. 

What I am good at is communication. Maybe some of you reading this would disagree. I may have been a good lawyer or perhaps a teacher of American literature. It's a little late now, but one can dream of what might have been.

I don't mean to whine and I don't mean to lay my troubles at the feet of others. I made my decisions and I accept responsibility for them.

How To Everything 3

 Have you ever lost your keys? Everyone has. Does it happen to you often? Did it happen to you today? Do you know where your keys are right now? This has happened to me since as far back as I can remember; since as far back as I've had keys.

I still misplace my keys from time to time. It's something I need to work on constantly. I'm not a naturally organized person. In fact, I'm a downright disaster. The only reason it doesn't happen to me every day is simple: I put a place aside for my keys, wallet, etc. 

In other words, I created a system.

I have created systems for all of the routine things in my life. There's no way to add excitement to the routine things, but there is no need to add frustration. In the businesses we run, we implement systems for ourselves and our teams. We find that problems we encounter can often be directly attributed to a lack of systems or failure to follow the system.

In the cases when a problem occurs because there is no system, we create a system to avoid a repeat of the situation. We're a young company and we are growing every day. Rather than let the growing pains derail us, we learn from the experiences and get better while moving forward.

These systems make us more efficient, which makes us more profitable, which makes it possible for us to invest in other businesses or hire more people. When you look at it this way, being organized and systematizing many aspects of your life and business feels like a moral obligation as well as common sense.

Adolfo Jimenez is an entrepreneur, author, poet, and blogger. He lives in Hollywood, Florida. He has published ten books, which you can find here. Adolfo is the co-owner of The Cafeteria Company, a commissary outsourcing firm. He also co-owns Soup -n- Sam, Le Velo Macaron, and Starlight Catering.

Getting to Know You

 My wife and I have been married a long time. We've known each other just a little longer than we've been a couple. We have a great relationship. Go back and read the second sentence again. We "rushed in." Elvis may think us foolish but it worked out pretty well. I love her as much as I ever did and I'm pretty sure she means it when she says she loves me. We have a nice time together. We enjoy one another's company. Even the romance is still strong, nudge nudge wink wink say no more! 

I believe the lesson here is that you don't really need to get to know a person before getting married. Well, maybe that's an oversimplification. I think there has to be attraction, you have to know each other as well as you can without the benefit of years, and you have to get along.

When people have asked me the secret to the success of my marriage, I always give the same answer: our values are aligned. We want the same things. We are committed to the same things. We agree on how or kids should be raised. We worship in the same way. We like a lot of the same things, and more importantly, we believe the same things.

Our values are aligned. What does this mean?

We are committed to one another and we believe in the institution of marriage. We believe we made a commitment that must be honored for life. We didn't take the decision to get married lightly so it stands to reason that a decision to part ways would also be taken seriously.

Our values are aligned when it comes to money, to family, to work, to everything. This is why our marriage works.

This is not to say that we have a perfect marriage. No one does. We have our ups and downs. We fight. We disagree. We get on each other's nerves. I always love my wife. I don't always like her. I'm sure she would say the same thing about me. Maybe she won't be as nice about it as I am not as lovable as I'd like to believe I am.

That being said, Happy Birthday, Abdaliz. I love you now and always.

How To Everything 2

Yesterday I ranted about productivity. I'll admit, I'm not as productive as I'd like to be. I would say I am among the most productive people I know personally. After many years in the corporate world and now as a business owner serving the world of academia, I can say most people waste time. I am among those people. The difference is I am aware of it.

A good deal of my workday is spent with customers. From making sales and taking orders, to collection calls and the occasional dispute. I am in the food service business, so I also spend some time everyday in the kitchen, actually cooking. I often run inventory. I have to place orders and receive them. I review invoices and I balance my checkbook. I even run payroll. These are useful and necessary activities that I could delegate, but I feel they are good ways for me to keep an eye on the business; a finger on the pulse, if you will.

I actually spend some of my down time (when there are no customers and no calls to make) stocking coolers and racks and even shopping. This also keeps me in touch with the business. I will often listen to audio books while I'm doing this kind of work as I'd rather engage my mind in learning while performing tasks that don't require too much thought on my part.

Audio books are a great time saver. You can get through books during time that would otherwise be wasted like when you're stocking coolers or walking your dogs or sitting in traffic. I probably get through just over one book per week. You can always buy audio books or you can download the Libby app to your phone, which works with your public library so it's free! I do some of both, but I will admit I love Libby.  And, it's not really free. My taxes help pay for the local libraries so I might as well get some of my money back in the form of self-improvement.

I tend to use audio books when it's a subject I want to learn about, not one I need to learn about. The reason is there will always be distractions. People will call or approach you with a question or some other thing. I have a short attention span (now known as ADD) so it's easy to lose my place even when listening. I'll often "rewind" and re-listen to the portions I missed.

I know this may seem obsessive or, at the very least, uber-nerdy, but I believe in learning and bettering myself. I also believe that time should be treated like the valuable, limited resource it is, so I find ways to not waste it. This is one of them.

Adolfo Jimenez is an entrepreneur, author, poet, and blogger. He lives in Hollywood, Florida. He has published ten books, which you can find here. Adolfo is the co-owner of The Cafeteria Company, a commissary outsourcing firm. He also co-owns Soup -n- Sam, Le Velo Macaron, and Starlight Catering.

When No One is Watching

December 13, 2021

 I've heard it said that character is what you do when no one is watching. I believe this. I also believe character is revealed when we don't know exactly who has their eye on us.

We had a situation last week. A client came into our place of business, upset about something that had nothing to do with us. An IT situation was affecting 427 of our clients. All of them understood that we were working hard to make our clients' life easier. All except one. 

This poor excuse for a man decided to berate my wife while I was working with other clients. He left her in tears. When I approached him to ask if he'd like to talk to me this way. He said he had nothing to say to me. I (not) very calmly informed him that if he ever spoke to my wife that way again, he would leave this place in an ambulance.

I'm not proud of my behavior, but the fact that I didn't crush his larynx is proof of what a kind and patient man I am.

Why? Because when our security guard approached him and explained that I was angry because I was defending my wife, his answer was, "oh, I didn't realize he was her husband." as if attacking an unattached woman is somehow okay.

I am all for equality between men and women. I believe in equal treatment and protection under the law. But I recognize that we are not the same. Men are stronger and more aggressive. More often than not, in domestic violence situations, it is the man who assaults the woman. A man yells and exhibits violent behavior to a woman, she is likely going to be intimidated.

This man understood this. He chose to be a jerk and scare a woman. I made him eat his own cooking. He didn't like it at all.

We can be equal and still recognize our differences. Men are physically stronger than women. Women beat men at everything else.

How To Everything

 4:07 AM

I've never been much of a sleeper. I get by on about five hours, though. I prefer six. Every now and again I come home exhausted and I will plop down on my bed and try to nap. I usually end up staring at the ceiling and then answering emails or reading.

There was a time when I didn't let these extra hours go to waste. If I couldn't sleep, like this morning, I would get up and do something. I would usually write. I have written over twenty books, at least as many screenplays, hundreds of poems and short stories and essays. 

As my new business, which requires that I start very early, has grown, I've abandoned my productive ways. I lay in bed and ponder when I can't sleep. Pondering is nice. Action is nicer.

We were closed for Spring Break last week. I woke up early and wrote every day. I completed a collection of nine short stories that I plan to eventually publish. I also got a lot done around the house as we are in the middle of a renovation. I spent time with my wife. I walked my dogs. I had dinner with friends. I cleaned my pizza oven. I got stuff done. I also read two books.

I listen to audio books. It's a great time-saver and it's easy on my eyes, which are 50 years old and counting. I still do read the old fashioned way, which is not easy on the eyes, but is something I can't live without and a big reason I am a moderately successful person.

I have two very close friends. One, I've known for about twenty years, the other for nearly forty. The three of us keep in contact via a group text. I admit I am often lost as they spend a great deal of time discussing the TV shows they are watching. I watch TV, but not nearly enough to keep up with the average American. I try to be productive instead.

I have no patience for people who whine about not having time to do anything with their lives, but are up to date with the latest shows, or can tell you who in America's got talent. Not crazy about people who say they're broke but can tell you what to order at all the trendy restaurants. Those people drive the nicest cars, have the best clothes and the latest gadgets.

I'm not saying you shouldn't enjoy nice things, I am saying you need to invest in yourself. You need to care about your life as much as you care about the lives of others. You need to treat your limited time with respect. You must treat time like the valuable, non-renewable resource it is. You must invest in yourself, rather than just treat yourself.

I hear too many people whining about how hard it is to get ahead, then watch them drive off in a car they can barely afford to an overpriced rented home to watch four hours of TV while overpaying for mediocre food that was Ubered to their home. Never once do they think to take time to learn a skill or read a book or get a part time job or start a business or a side hustle.

I have no pity for you. Live with your choices. In fact, we all live with our choices, so start making better ones.

I'm a little grumpy this morning. It's been a while since I've gotten out of my warm bed to write this early.

Adolfo Jimenez is an entrepreneur, author, poet, and blogger. He lives in Hollywood, Florida. He has published ten books, which you can find here. Adolfo is the co-owner of The Cafeteria Company, a commissary outsourcing firm. He also co-owns Soup -n- Sam, Le Velo Macaron, and Starlight Catering.